Employee Engagement

Employee Engagement is the extent to which employees are motivated to contribute to organizational success, and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals.

Engagement is not performance nor is it employee happiness. Engaged employees are aligned with their organization’s goals and are personally vested in the outcomes, which contributes to organizational success. The Kenexa Employee Engagement Index is comprised of four items—pride, satisfaction, advocacy and retention.

• I am proud to work for my organization.
• Overall, I am extremely satisfied with my organization as a place to work.
• I would gladly refer a good friend or family member to my organization for employment.
• I rarely think about looking for a new job with another organization.

The Impact of Employee Engagement

Kenexa has conducted research studies exploring the relationship between engagement and financial performance. These studies have revealed that there are significant correlations between engagement and advocacy, customer satisfaction and sales, impacting two important end-result variables—annual net income and total share holder return.

What Engages Employees

Through our research, we have found that employees are engaged by:

• Leaders who inspire confidence in the future
• Managers who respect and recognize employees
• Exciting work that employees know how to do
• Organizations that demonstrate a genuine responsibility to their employees and communities