White Papers
An Overview of Employee Confidence
By Anne E. Herman, Ph.D., Kenexa Research Institute and Jeffrey M. Saltzman, M.A.
Employee Confidence is an action-focused, performance oriented construct that can be used to forecast and enhance the success of the organization by measuring key components of the workplace environment and individual employees within that environmen...
Solid Investments in Engagement Yield Shareholder Return: The Aetna Story
By Craig Hurty & Debra Osborn, Aetna, and Anne Herman, Ph.D., Kenexa Research Institute and Jeffrey M. Saltzman, M.A.
Aetna has been one of the best-known names in the insurance industry for more than 150 years, but at the beginning of the twenty-first century, the company experienced significant business failure. Then, under new leadership in 2001, Aetna engineered...
Economic Crises Equals Work Stress: How Organizations Can Combat Employee Stress at Work
By Brenda Kowske, Ph.D., Kenexa Research Institute
If the current economic climate has not caused you to feel stress, you might want to check your pulse. Dubbed an “economic crisis,” federal entities in the United States are passing life raft-like legislation and state budget talks resemb...
Metrics That Matter: The Value of Employee Surveys in an Economic Downturn
By Brenda Kowske, Ph.D., Kenexa Research Insitute
The Kenexa Research Institute examines the benefits to organizations that conduct regular employee surveys, even during turbulent times.
The Strategic Employee Survey
By Jack W. Wiley, Ph.D., Kenexa Research Insitute
An employee survey can be one of the most powerful tools for management in assessing the effectiveness of its strategy and maximizing the potential in its human capital. Strategic employee surveys can be used in four key ways: 1) identifying “w...
Managing Through the Downturn
By Kyle Lundby, Ph.D., Siddartha Parthasarathy and Brenda Kowske, Ph.D.
It’s all doom-and-gloom in the United States, economically speaking. It feels as if an organization doesn’t lay people off, Wall Street deems organizational leaders as irresponsible at best, and at worst, downright incompetent.
P...
Does Money Motivate?
By Brenda Kowske, Ph.D., Kenexa Research Institute
Some say money can’t buy happiness, but data from the Kenexa® Research Institute shows that for those who can barely pay the monthly bills, it certainly can—at least in terms of happiness on the job.
According to the Bureau o...
Disciplined Action Planning Drives Employee Engagement
By Jack W. Wiley, Ph.D., Kenexa Research Institute and Marilou Legge, Arbitron
Human Resource departments can maximize the value of an employee survey by designing survey instruments that align with business goals and paying careful attention to follow-up action plans. The experience of Arbitron, an international media and mark...
Measuring Satisfaction with Human Resources
By Stephanie Kendall, Kenexa and Anne E. Herman, Ph.D., Kenexa Research Institute
To better understand how people feel about the HR function, we utilized the WorkTrends™ survey, which has been administered annually or bi-annually since 1985. In 2007, the survey was taken online by more than 10,000 U.S. citizens, and 1,000 in...
The Impact of Employee Engagement
Past linkage research has examined the relationships between employee opinions and desirable business outcomes and has demonstrated that both employee and customer satisfaction, as well as employee retention and business performance, are positively l...